Service
STARLUMEN has established an outstanding reputation in the intelligent electric mobility sector. Backed by a suite of authoritative certifications and industry accolades, we demonstrate our unwavering commitment to quality, innovation, and sustainable development.
Service & Support
Starlumen has established an aftermarket parts supply system covering the entire vehicle lifecycle, ensuring the long-term availability and stable supply of core components and wear parts.
Common wear parts are kept in stock year-round (brakes, transmission, control components, etc.). Long-term supply commitments are provided for core functional components. Synchronized planning for vehicle projects and aftermarket parts is supported. Adaptability to regulations and version differences in major global markets.
Motorcycle repair and maintenance
01
Spare Parts Supply Assurance
Starlumen has established an aftermarket parts supply system covering the entire vehicle lifecycle, ensuring the long-term availability and stable supply of core components and wear parts. Common wear parts are kept in stock year-round (brakes, transmission, control components, etc.) Long-term supply commitments are provided for core functional components Support for simultaneous planning of vehicle projects and aftermarket parts Adaptable to regulatory and version differences in major global markets
02
Maintenance & Service Cycle
Based on real-world usage scenarios and test data, Starlumen recommends the following routine maintenance intervals to help users and partners effectively reduce operating costs:
Routine Inspection: Every 1,000–1,500 km
Vacuum Parts Inspection (Brakes/Transmission): Every 3,000 km
Electric Drive System Inspection: Every 6,000 km
03
Parts Availability & Logistics
Through standardized and modular design, we significantly improve the versatility and turnover efficiency of parts, ensuring the inventory and service responsiveness of our global partners.
Modular and universal design: Reduces the number of SKUs and improves inventory turnover.
Rapid inventory preparation mechanism: Prioritizes production of core components.
Multi-regional logistics collaboration: Supports sea freight/air freight/express delivery solutions.
Project-level parts list support: Facilitates management for distributors and service providers.
04
Commercial Terms Overview
Minimum Order Quantity (MOQ): Flexibly set based on component type and project scale.
Payment Method: T/T, phased payments (customizable for project-based collaborations).
Warranty Policy: Different warranty periods are provided according to component category.
Delivery Time: Standard parts 7–15 business days; customized parts subject to project confirmation.
FAQ
Does the vehicle have certification?
Golf carts are off-road vehicles, so the entire vehicle does not require certification. In Europe and America, only components need eMark certification, and the components must meet the certification requirements.
Does the vehicle have CarPlay connectivity?
Yes, it can connect to your phone via Bluetooth.
Are the battery capacities interchangeable?
The 105Ah/155Ah/205Ah capacities are interchangeable.
After-sales service policy
The battery, motor, and charger are covered by a one-year warranty. Other components are not covered by the warranty. Repairs will be primarily conducted via video communication and on-site guidance, depending on the region.
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For partnerships, purchases, or product inquiries, reach out to us anytime. Our team is ready to provide professional guidance and full support.
Room 601, Building 6,No. 1463 Wuzhong Avenue,Suzhou (Taihu) Software Park, Suzhou, Jiangsu Province, China
