FAQ

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FAQ

Find answers to some of the questions we get asked most often.

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Does the vehicle have certification?

Golf carts are off-road vehicles, so the entire vehicle does not require certification. In Europe and America, only components need eMark certification, and the components must meet the certification requirements.

Does the vehicle have CarPlay connectivity?

Yes, it can connect to your phone via Bluetooth.

Are the battery capacities interchangeable?

The 105Ah/155Ah/205Ah capacities are interchangeable.

After-sales service policy

The battery, motor, and charger are covered by a one-year warranty. Repairs will be primarily conducted via video communication and on-site guidance, depending on the region.

What is the suspension configuration of this off-road motorcycle and what are its advantages?

The front suspension is a hydraulically adjustable front fork and the rear suspension is a hydraulically adjustable rear shock absorber. It supports adjusting the shock absorption effect according to road conditions, which greatly improves the riding stability and comfort, and effectively cushions the bumps and impacts on off-road surfaces.

What is the battery configuration and range performance of this model? How long does it take to fully charge?

It is equipped with a 96V 30Ah lithium-ion battery, with a maximum range of 100 kilometers on a full charge, and the regular charging time is 3-4 hours.

What height of rider is this model suitable for?

It is suitable for off-road beginners with a height of 165cm and above, and performs well in both dynamic and static riding scenarios.

This model has a ground clearance of 300 mm, what off-road advantages does this bring?

The 300 mm high ground clearance design allows it to easily pass through extreme off-road terrains such as gravel piles, deep ruts and raised obstacles, effectively preventing chassis scuffing and greatly improving the passability on complex terrain.

What benefits does the 50:50 front and rear weight distribution bring to riding control?

The golden 50:50 weight distribution optimizes the vehicle's center of gravity balance. It resists rollover and tail swing during high-speed driving, sharp turns, steep hill climbing and riding on bumpy roads, greatly enhancing control precision and vehicle stability, and meeting the ultimate control needs of advanced riders.

What are the core differences between electric off-road motorcycles and gasoline-powered ones in competitions?

① Power characteristics: Electric motorcycles deliver faster torque delivery and a smoother output, gaining an edge in starts and hill climbing; gasoline-powered models offer stronger continuous high-rev output and more stable range for long-distance races.

② Maintenance costs: Electric motorcycles have no wearing parts such as engine oil or spark plugs, resulting in lower daily maintenance costs; gasoline-powered ones require regular servicing and repairs.

③ Noise & environmental friendliness: Electric motorcycles operate silently and meet the environmental requirements of events; gasoline-powered models produce loud noise and are restricted in some venues.

④ Weight: Professional electric motorcycles are generally lighter, enabling better maneuverability and control.

What are the core power advantages of this electric motorcycle?

Equipped with a mid-mounted motor, it delivers a peak power of 5.8kW and a wheel torque of 150N·m for robust dynamic performance. It can reach a maximum speed of 95km/h with dual batteries and boasts excellent acceleration, unleashing power instantly for an enhanced riding experience.

What intelligent configurations does the model have and how is the user experience?

It comes standard with a 5-inch high-definition TFT instrument cluster with clear display and comprehensive information. The high-end version supports triple unlocking via NFC, remote control and key; NFC enables seamless one-touch start and stop. It also adds navigation, TPMS and data logging functions for ultimate smart convenience. Both versions are equipped with FOC control mode for smoother driving.

What are the advantages of this electric motorcycle's battery and how is its range performance?

It is fitted with a 72V high-capacity dual lithium battery pack with 21700 battery cells. The batteries support detachable, rechargeable and replaceable design for maximum portability, and feature a high charging efficiency with a charging current of 10A/15A. With dual batteries, it achieves a maximum range of over 200km. The ultra-long range eliminates range anxiety and meets the needs of daily commuting and long-distance travel.

What type of rider is this model suitable for?

It is suitable for advanced riders who pursue high-speed handling and long range, and can also meet the needs of daily commuting and short-distance travel. It is especially ideal for riding enthusiasts who are 170cm or taller and prioritize safety and comfort.

How does the curb weight of 171kg affect handling?

A curb weight of 171kg is considered lightweight among large-displacement electric motorcycles. Combined with a 1400mm wheelbase and an implied 50:50 front-rear weight distribution, it delivers agile handling and stable body control. It is less prone to rollover during high-speed cornering or steep hill climbing, striking a perfect balance between power and maneuverability.

What are the core handling advantages of this R4 series electric motorcycle?

The system of all models is professionally tuned for various scenarios including highways, mountain roads and muddy terrain, delivering an ultimate handling experience. Equipped with a uniform ground clearance of 164mm and professional tire specifications, it boasts excellent passability on complex road conditions, redefining the riding experience.

Is the R4 series suitable for long-distance riding?

Yes, it is, especially the top-of-the-line model. ① Range: The R4 offers a single-battery range of 250km, and the R4S supports dual-battery combination, with a range that meets long-distance riding needs; ② Comfort: The ergonomic saddle and foot pegs ensure no significant fatigue during long rides; ③ Handling: The multi-scenario tuned system paired with a high ground clearance copes with diverse road conditions on long journeys; ④ Charging: All models support fast charging, with the R4S only taking 2.5 hours to charge, enabling high-efficiency power replenishment for long-distance trips.

What are the core advantages of this model compared with ordinary ATVs?

Its core advantages lie in the race-grade chassis configuration (intelligent 4WD + differential lock + adjustable airbag shock absorbers), powerful V-twin engine, as well as complete practical & rescue equipment (large-capacity fuel tank, winch, high-load rack). It is a professional choice for conquering extreme terrains.

What is the positioning of this model and what scenarios is it suitable for?

As the same model used by the champion of the Taklimakan Rally, it is positioned as a professional off-road / competition-grade ATV. It is ideal for professional off-road enthusiasts, racing drivers, and extreme scenarios such as long-distance crossing, desert adventure, and outdoor rescue.

How about the vehicle’s towing and rescue capabilities?

It features high-strength towing capacity and is equipped with a 2500/3500 lb winch, which can provide strong traction in situations like getting stuck or rescue operations. It is a core guarantee for professional off-road and competition scenarios.

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